CANCEL / CHANGE ORDER

1. Introduction

At Princesshunt, we strive to process and fulfill your orders for our high-quality baby dresses as quickly as possible. Because our automated system transfers orders to our production and logistics pipeline immediately, the timeframe to make amendments is highly time-sensitive. This policy details your rights, guidelines, and structural options regarding order changes and cancellations.

2. Summary Overview Matrix

To maintain absolute clarity for our customers and comply with merchant guidelines, our core order timelines are structured as follows:

3. Order Changes

If you discover an error on your purchase invoice, such as selecting an incorrect size, alternative color option, or an inaccurate quantities breakdown for our baby dresses, please notify us immediately. We can manually modify order items only if the transaction has not yet been locked by our fulfillment workers. Once an order enters our packing workflow, physical modifications are no longer system-accessible.

4. Cancellation Window

Our standard operational cancellation window remains strictly active from the exact moment of checkout until our daily order cut-off threshold at 5:00 PM (EST), Monday – Friday, or until our warehouse team prints the specific shipping courier label. Any cancellation demands initiated within this brief timeframe will be honored and processed immediately with zero penalty fees.

5. Processed Orders

An order is legally categorized as "Processed" once it has been gathered, inspected, packed, or once an active tracking code is generated with USPS, UPS, or FedEx. Processed orders cannot be recalled or stopped from entering the domestic shipping stream. If your cancellation request arrives after your order status changes to "Processed", you must wait for the shipment to arrive and follow our formal return process.

6. Incorrect Shipping Information

Entering accurate location details remains imperative during payment. If you notice a typo in your street name, zip code, or apartment number after completing payment, contact customer support immediately. If the parcel has already been handed over to the courier network with the incorrect shipping data, Princesshunt is not liable for missing deliveries, and the customer will be responsible for re-routing costs.

7. Refunds

Upon receiving a valid cancellation request within the permitted window, our billing staff will immediately trigger a full credit back to your account. This refund encompasses the initial product value along with the standard $6.99 shipping flat rate. Please note that banking networks typically require 3 to 7 business days to post the credit back onto your statement.

8. Replacement Orders

In cases where an order change cannot be processed because the original item has already been shipped, you can choose to place a secondary replacement order immediately through our website to secure the correct item. Once the original package arrives, you can send it back to our facility under our standard return guidelines to receive a full refund.

9. Customer Responsibilities

As a buyer, you are responsible for thoroughly verifying all item variables (including size charts, item counts, color selections) and billing/shipping data before finalizing the transaction. Princesshunt cannot extend financial liability or complementary reshipments for fulfillment issues directly arising from customer input errors at checkout.

10. Contact Us

If you need to instantly request an emergency order cancellation, item variable adjustment, or shipping address alteration, please contact our support staff immediately using the methods below: