RETURN & REFUND POLICY

1. Introduction

At Princesshunt, customer satisfaction is our top priority. We take great pride in offering high-quality baby dresses designed to celebrate your little one's special moments. If, for any reason, you are not entirely satisfied with your purchase, we are here to help. This Return & Refund Policy outlines the clear rules, timeframes, and processes governing order cancellations, returns, and refunds on our store to ensure complete transparency.

2. Policy Overview Matrix

To help our customers and meet explicit merchant integration guidelines, our core return window, processing speeds, and cancellation structures are presented below:

3. Eligibility

To qualify for a standard return, initialization must occur within our specified timeframe. The 30-day return window starts strictly from the exact date the parcel is marked as "Delivered" by the shipping carrier network. Requests submitted beyond this 30-day limit will automatically be ineligible for system processing.

4. Return Conditions

We accept returns exclusively on products that remain in original condition. To ensure your return is successfully approved, the baby dresses must adhere to the following benchmarks:

• The item must be completely unworn, unwashed, unaltered, and undamaged.
• The item must be completely free from stains, odors, household hair, or perfume scents.
• All original packaging materials, including attached plastic labels, branding hangtags, and component boxes, must accompany the product in the shipment.

5. Non-returnable Items

Certain product categories cannot be accepted for safety, hygiene, or clearance reasons. The following items are explicitly exempt from standard returns:

• Items clearly categorized or marked as Final Sale or Clearance at checkout.
• Gift cards, vouchers, and digital promotional credits.
• Any products damaged, altered, or dirtied after customer reception.

6. Return Process

To initiate a successful return request, please strictly execute the following tracking workflow:

1. Contact our dedicated service representatives via email within 30 days of shipment delivery. Provide your legal name, order confirmation sequence number, and detail your specific underlying reason for the return.
2. Our team will respond promptly with our physical warehouse return shipping coordinates.
3. Pack the unused product securely in appropriate outer packaging to protect the items during transport. You may employ any domestic shipping carrier of your choice. We strongly advise selecting a trackable logistics option, as Princesshunt cannot guarantee receipt of un-tracked packages.

7. Inspection

Upon physical arrival at our inspection facility, your parcel will undergo an exhaustive evaluations phase managed by our quality assessment team. This review verifies that the baby dresses match our original baseline manufacturing condition. We reserve the strict legal right to deny a refund or issue partial credit if the product shows clear signs of post-delivery wear or manipulation.

8. Refund Method

Approved return requests are processed strictly back to the original funding account utilized during your initial purchasing checkout. Under no circumstances can refunds be diverted to alternate banking routes, or non-associated credit card lines, to avoid security inconsistencies or unauthorized financial transfers.

9. Refund Timeline

Once our quality checking team completes the physical inspection and issues an official approval, the transaction credit is automatically deployed. Please allow up to 7 Business Days for the funds to reflect on your financial statement. Processing speeds depend strictly on individual domestic banking institutions and card issuers.

10. Late Refunds

If you haven't seen your credit statement reflect the transaction after 7 business days have fully elapsed, please perform the following checks:

• Review your card statement carefully or contact your bank directly; processing delays can sometimes occur before credit posts.
• If you have checked your banking platform and still have not received the credit, please email our support team so we can provide our internal transaction tracking code for your bank's reference.

11. Damaged Items

If your package arrives physically broken, torn, or damaged during logistics handling, do not worry. Please document the exterior packaging damage alongside product photos immediately. Send these files along with your order number to our email address within 48 hours of carrier delivery. We will issue a replacement or full refund immediately, covering all shipping costs.

12. Wrong Items

In the rare event that you receive an item incorrect in size, color, or design compared to your order receipt, please notify us immediately. We will issue a prepaid return shipping label via email so you can return the incorrect item at no cost to you, while we simultaneously expedite the dispatch of your correct baby dresses.

13. Exchanges

To provide the fastest service for our customers, we operate exchanges through a direct return-and-reorder system. If you require a different dress size or color, please follow our standard return process to send back the original item for a full refund, and place a new order on our website at your convenience for the preferred item.

14. Order Changes

We process orders quickly to ensure fast delivery. If you need to make changes to an item size or shipping detail, please email us immediately. We will do our best to modify the order before it enters the final packing stage, but we cannot guarantee changes once processing has officially started.

15. Order Cancellation

You can cancel an order for a full refund before the daily order cut-off time or before the fulfillment team prints the shipping label. Once an order has been handed over to the shipping carrier, it enters the carrier stream and can no longer be cancelled. In such cases, you will need to follow our standard return process after the package arrives.

16. Contact Us

If you have any further questions regarding our Return & Refund Policy, or need help processing a request, please do not hesitate to contact our customer support team: